Privacy Policy

1. Introduction

At MathVerse Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our online mathematics tuition services for Class 10 students. We understand the importance of privacy, especially when dealing with educational data of young students, and we take this responsibility seriously.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

Student's name and age: Required for proper identification and age-appropriate content delivery
Parent/Guardian's name and contact information: Essential for communication and consent management
Email address and phone number: Used for important communications, class updates, and emergency contact
School name and board (CBSE/ICSE/State Board): Helps us tailor our curriculum and teaching methodology
Academic performance and learning requirements: Enables us to provide personalized learning experiences

2.2 Usage Information

We track the following usage information:

Class attendance and participation records: To monitor student engagement and progress
Assessment scores and progress reports: To track academic development and identify areas needing attention
Communication history with instructors: To maintain quality of support and resolve queries effectively
Device and browser information: To ensure optimal platform compatibility and user experience
IP address and location data: For security purposes and to prevent unauthorized access

3. How We Use Your Information

Your information is used for the following purposes:

To provide and improve our mathematics tuition services: We analyze usage patterns to enhance our teaching methods and content delivery
To communicate about class schedules, updates, and progress: Regular updates about class timings, important announcements, and student performance
To personalize learning experiences and track academic progress: Customized learning paths based on individual student needs and performance
To send important announcements and educational resources: Timely distribution of study materials, practice papers, and exam updates
To process payments and maintain financial records: Secure handling of fee payments and maintenance of transaction history
To comply with legal obligations: Adherence to educational regulations and data protection laws

4. Data Security

We implement comprehensive security measures to protect your personal information:

Secure data storage and transmission: All data is encrypted using industry-standard protocols
Regular security assessments: We conduct periodic security audits and vulnerability assessments
Access controls and authentication: Multi-factor authentication and role-based access control
Staff training on data protection: Regular training sessions on data privacy and security best practices
Secure backup systems: Regular encrypted backups of all critical data
Incident response plan: Clear procedures for handling any potential data breaches

5. Data Sharing and Third Parties

We may share your information with the following entities:

Our teaching staff: For educational purposes and student support
Payment processors: For secure handling of fee payments
Cloud service providers: For secure data storage and backup
Legal authorities: When required by law or to protect our rights
Educational partners: For providing additional learning resources

All third parties are bound by strict confidentiality agreements and data protection requirements.

6. Your Rights

You have the following rights regarding your personal information:

Access your personal information: Request a copy of all data we hold about you
Correct inaccurate data: Update or modify any incorrect information
Request deletion of your data: Ask for removal of your personal information
Opt-out of marketing communications: Choose not to receive promotional emails
Withdraw consent for data processing: Stop specific data processing activities
Data portability: Request transfer of your data to another service provider

7. Cookies and Tracking

We use cookies and similar technologies for the following purposes:

Remember your preferences: Save your login information and display settings
Analyze website usage: Understand how students interact with our platform
Improve our services: Identify areas for enhancement based on usage patterns
Provide personalized content: Deliver relevant study materials and resources
Security purposes: Detect and prevent fraudulent activities

8. Children's Privacy

As we provide services to Class 10 students, we implement special measures to protect children's privacy:

Parental consent is required for all students under 18
Limited data collection for minors
Parental access to student accounts and data
Age-appropriate content and communications
Special security measures for student accounts

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. You will be notified of any significant changes through:

Email notifications to registered users
Website announcements
In-app notifications
Parent communication channels

10. Contact Us

For any privacy-related concerns or questions, please contact our Data Protection Officer at:

Email: [email protected]

Phone: +91 8928847138

Address: B.G Road, Dadar, Mumbai

Response Time: We aim to respond to all privacy-related queries within 48 hours.

Last updated: 5/16/2025