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MathVerse Academy LogoMathVerse Academy

Terms of Service

1. Introduction

Welcome to MathVerse Academy. These Terms of Service govern your use of our mathematics tuition services for Class 10 students. By enrolling in our courses, you agree to these terms and conditions. These terms are designed to ensure a safe, effective, and professional learning environment for all students.

2. Services

MathVerse Academy provides comprehensive mathematics education services:

  • Live online mathematics classes: Interactive sessions with experienced teachers, focusing on Class 10 curriculum
  • Comprehensive curriculum coverage: Detailed coverage of CBSE, ICSE, and State Board syllabi with board-specific preparation
  • Regular assessments and progress tracking: Weekly tests, monthly evaluations, and detailed progress reports
  • Study materials and practice resources: Digital worksheets, practice papers, and solved examples
  • Doubt clearing sessions: Dedicated time for individual doubt resolution and concept clarification
  • Exam preparation support: Board exam-specific guidance and practice materials

3. Enrollment and Registration

To ensure quality education delivery, we require:

  • Student eligibility: Must be currently enrolled in Class 10 at a recognized school
  • Parent/Guardian consent: Mandatory for students under 18 years of age, including signed consent forms
  • Accurate information: Complete and truthful details during registration, including academic history
  • Technical requirements: Computer/laptop with webcam, stable internet connection (minimum 2 Mbps)
  • Learning environment: Quiet study space conducive to online learning
  • Time commitment: Ability to attend regular classes and complete assignments

4. Fees and Payment

Our fee structure and payment terms are as follows:

  • Fee structure: Transparent pricing with no hidden charges
  • Payment schedule: Fees must be paid in advance for each batch
  • Payment methods: Secure online payment gateway with multiple options
  • Receipts: Digital receipts provided for all transactions
  • Additional services: Optional services may incur extra charges
  • Fee revision: Any fee changes will be communicated 30 days in advance

5. Refund Policy

15-Day Refund Policy:

  • Eligibility: Full refund available within 15 days of batch start date
  • Refund process: Requests must be submitted in writing with valid reason
  • Processing time: 7-10 business days for refund processing
  • Payment method: Refund through original payment method
  • Non-refundable items: Study materials and resources already provided
  • Exceptions: No refunds after 15 days from batch start date
  • Special circumstances: Medical emergencies may be considered on case-by-case basis

6. Class Attendance and Conduct

To maintain a productive learning environment:

  • Attendance requirements: Minimum 80% attendance mandatory for optimal learning
  • Class conduct: Professional behavior and respect for teachers and fellow students
  • Recording policy: No recording of classes without explicit permission
  • Homework completion: Regular submission of assignments and practice work
  • Communication: Professional language in all interactions
  • Disciplinary action: Progressive measures for policy violations
  • Make-up classes: Available for missed sessions with prior notice

7. Intellectual Property

All educational content and materials are protected:

  • Study materials: Copyrighted content including notes, worksheets, and presentations
  • Video content: Recorded lectures and tutorial videos
  • Practice materials: Question banks and solution sets
  • Assessment tools: Tests and evaluation materials
  • Usage rights: Personal use only, no redistribution allowed
  • Violations: Legal action may be taken for unauthorized use

8. Privacy and Data Protection

We handle personal information in accordance with our Privacy Policy:

  • Data collection: Limited to necessary educational purposes
  • Data security: Industry-standard encryption and protection
  • Data sharing: Only with authorized personnel and service providers
  • Student privacy: Special protection for student information
  • Parental access: Full access to student data for parents/guardians

9. Limitation of Liability

MathVerse Academy's liability is limited in the following cases:

  • Technical issues: Internet connectivity problems or platform technical difficulties
  • Academic results: Individual student performance and board exam results
  • Data loss: Technical failures or system errors
  • Third-party services: Issues with external platforms or services
  • Force majeure: Events beyond our control
  • Indirect damages: Consequential or incidental damages

10. Termination

We reserve the right to terminate services under these circumstances:

  • Policy violations: Breach of terms and conditions
  • Payment issues: Non-payment or payment disputes
  • Misconduct: Disruptive behavior or harassment
  • Academic dishonesty: Cheating or plagiarism
  • Service misuse: Unauthorized use of platform or materials
  • Notice period: 30 days written notice for termination

11. Changes to Terms

Terms may be updated periodically:

  • Notification: 30 days advance notice of changes
  • Acceptance: Continued use implies acceptance of new terms
  • Major changes: Separate consent may be required
  • Version control: Clear version tracking of terms
  • Archives: Previous versions available on request

12. Contact Information

For any questions or concerns, please contact us at:

Email: [email protected]

Phone: +91 8928847138

Address: B.G Road, Dadar, Mumbai

Response Time: We aim to respond to all queries within 24 hours on business days.

Last updated: 5/16/2025